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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Inactive]Problem With Character Sets

    By v4free,
    • 1 reply
    • 1.7k views

  2. [Inactive] 500 Internal Service Error

    By muttine2,   
    • 1 reply
    • 2k views

  3. [Solved] Password Reset Not Working

    By woohoo,   
    • 1 reply
    • 1.6k views

  4. [Solved] Account Has Been Suspended For Inactivity

    By paladox2014,
    • 1 reply
    • 648 views

  5. [Req] Paper Latern Theme For Cpanel Johonny Server Please Activate It

    By uzair,
    • 1 reply
    • 796 views

  6. [Solved] Account Reset Account

    By bestdeal,
    • 1 reply
    • 586 views

  7. [Solved] Password reset

    By Guest hunterp11,
    • 1 reply
    • 456 views

  8. [Solved] Please put one more addon domain to my account - dudaflores.com

    By mel2023,
    • 1 reply
    • 454 views

  9. [Solved] Domain correction

    By Guest hunterp11,   
    • 1 reply
    • 455 views

  10. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 511 views

  11. [Solved] ACTIVATE SSH Jhonny

    By diegoanc280,
    • 1 reply
    • 216 views

  12. Please Add Python Modules

    By prabhatyadav2003,   
    • 1 reply
    • 110 views

  13. Please Delete my Account

    By joshuaru,
    • 1 reply
    • 891 views

  14. Mysql Database Error

    By jackyyes,
    • 1 reply
    • 815 views

  15. Ioncube Upgrade Request

    By Max12,
    • 1 reply
    • 819 views
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