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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Internal Server Error

    By momo12,
    • 1 reply
    • 698 views

  2. Transfer From Stevie To Johnny

    By janetmarcusse,
    • 1 reply
    • 486 views

  3. Dns Entry

    By hamza-ku,
    • 1 reply
    • 930 views

  4. [Solved] Can't access postgresql db remotely

    By hsjdd,
    • 1 reply
    • 707 views

  5. Emsil errors on load

    By OmegatronPrime,
    • 1 reply
    • 742 views

  6. I donated and I didn't receive the link

    By ivancfnh,
    • 1 reply
    • 506 views

  7. [Solved] Domain change - franznic

    By franznic,
    • 1 reply
    • 671 views

  8. [Solved] hosting status

    By monoista,
    • 1 reply
    • 648 views

  9. [Solved] wipe account

    By npnbss,
    • 1 reply
    • 417 views

  10. [Solved] add a website

    By scalenation,
    • 1 reply
    • 234 views

  11. Wrong Email

    By ziph,
    • 1 reply
    • 1.2k views

  12. Has my Account Been Deleted?

    By moose2,
    • 1 reply
    • 1.2k views

  13. REQ Domain change

    By aloy,
    • 1 reply
    • 987 views
    • jje
    • jje

  14. [SOLVED] Account Queued Page

    By noatakzak,
    • 1 reply
    • 1.1k views

  15. [SOLVED] Msql Db Question...

    By acj7464,
    • 1 reply
    • 1.4k views
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