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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] VPS56 would like a fresh operating system

    By amontero,
    • 1 reply
    • 531 views

  2. [Solved] Changing my main domain

    By guessthecase501,
    • 1 reply
    • 652 views

  3. [Solved] Addon Domain request

    By ismailserin,
    • 1 reply
    • 415 views

  4. [Solved] epicman212 requesting a change on my domain

    By epicman212,
    • 1 reply
    • 496 views

  5. [Solved] Reset my account: petersen

    By cornelio,
    • 1 reply
    • 525 views

  6. SSL/TLS Certificates

    By costacja,
    • 1 reply
    • 291 views

  7. How do i find out hte ftp settings so i can actually upload my site?

    By h4x,
    • 1 reply
    • 1.8k views

  8. [Solved] Add domain

    By zaisty,
    • 1 reply
    • 96 views

  9. Domain Change!

    By CTB,
    • 1 reply
    • 1.1k views

  10. [Solved] Esqueci

    By udisolucoes,   
    • 1 reply
    • 711 views

  11. [Solved] Second Account Request (I Need Mono)

    By UlTysoft,
    • 1 reply
    • 730 views

  12. [Solved] Stevie: This Server Is Currently Not Licensed

    By Paganini,   
    • 1 reply
    • 1.4k views

  13. [Inactive] Reset Password

    By GladeDigitalMedia,
    • 1 reply
    • 650 views

  14. Unable To Access The Site's Subdomain

    By voicyou1,
    • 1 reply
    • 814 views

  15. New Account Issue

    By hangra,   
    • 1 reply
    • 1.2k views
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