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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,415 topics in this forum

  1. Reporting site violating terms of service

    By RealtimeX,
    • 3 replies
    • 947 views

  2. Can't Access My Site

    By PDelgado,
    • 1 reply
    • 1.8k views

  3. SSL Certificate?

    By Trebbien,
    • 0 replies
    • 827 views

  4. Over 48 hours...

    By Mokothemonkey,
    • 4 replies
    • 1.3k views

  5. HelioHost has not gotten about to installing and configuring your account yet

    By petihuba,
    • 1 reply
    • 1.7k views

  6. 3 days over account Suspend

    By vasutech,
    • 1 reply
    • 774 views

  7. problem with the php version upgrade, is it possible to downgrade to php 5.2.x

    By xmroger,
    • 1 reply
    • 890 views

  8. Account Suspend

    By vasutech,
    • 0 replies
    • 743 views

  9. WordPress Installation Fail

    By dsn,
    • 2 replies
    • 908 views
    • dsn
    • dsn

  10. My account seems to disappear

    By olegme,
    • 3 replies
    • 1k views

  11. adding my own domain

    By donmc,
    • 1 reply
    • 861 views

  12. FTP address problem!

    By Estefane87,
    • 3 replies
    • 1.8k views

  13. Website not working yet?

    By Jonah,
    • 2 replies
    • 1.1k views

  14. Problems with PHP 5.3 upgrade

    By carnavalboquense.com.ar,
    • 1 reply
    • 868 views

  15. Account Suspended

    By DY47u,
    • 2 replies
    • 958 views
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