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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,709 topics in this forum

  1. Is it possible..

    By Imperial,
    • 5 replies
    • 1.6k views

  2. Unsure about my account status

    By Lorien,
    • 2 replies
    • 1.4k views

  3. Heya Helio

    By Alstertheonly,
    • 0 replies
    • 927 views

  4. Account deactivated

    By ElGaton,
    • 4 replies
    • 1.7k views

  5. Imagick Class not working

    By Byron,
    • 2 replies
    • 3.3k views

  6. Where can i find the Authorization Key: to signup for HelioHost

    By Raja,
    • 2 replies
    • 1.1k views

  7. Account Approverl

    By Navneet,
    • 2 replies
    • 1.3k views

  8. Heliohost Email Problem

    By danc29,
    • 6 replies
    • 2.2k views

  9. Change or delete account

    By utuntu,
    • 7 replies
    • 3.4k views

  10. MySQL Problem

    By Errth,
    • 5 replies
    • 2.2k views

  11. Account suspended

    By BartDP,
    • 2 replies
    • 1.1k views

  12. Ming Problem 1 2

    By Byron,
    • 24 replies
    • 4.9k views

  13. account not activated

    By Quantum Media LLC,
    • 4 replies
    • 2.7k views

  14. Account Suspended?

    By Bass5098,
    • 2 replies
    • 1.9k views

  15. Account suspended

    By kvaade,
    • 4 replies
    • 1.6k views
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