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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,348 topics in this forum

  1. Account Creation Typo

    By bigblackboxx,
    • 2 replies
    • 1.2k views

  2. Website not running after more than 48 hours

    By CAFOLEPO,
    • 3 replies
    • 1.5k views

  3. Help me

    By asejaa,
    • 1 reply
    • 646 views

  4. Site not accessible

    By Sanchit,
    • 2 replies
    • 1.2k views

  5. I've started using a different host and I don't want my domain pointing to HelioHost any more.

    By Kortoworlds,
    • 2 replies
    • 899 views

  6. Second Domain

    By quadmud,
    • 1 reply
    • 962 views

  7. Need to delete a hosting account

    By KEN74,
    • 2 replies
    • 1.3k views

  8. Fantastico SMF install error

    By Sarev0k,
    • 1 reply
    • 834 views

  9. Site Backups

    By Audality,
    • 2 replies
    • 924 views

  10. site down and no acces through Cpanel

    By europascouts,
    • 1 reply
    • 734 views

  11. Bandwidth

    By quadmud,
    • 1 reply
    • 974 views

  12. Renewing deleted account

    By MrAnarchist,
    • 1 reply
    • 640 views

  13. Change from parked domain to addon Domain

    By Ptomos,
    • 3 replies
    • 1.1k views

  14. A Registered Account Shows Account Queued

    By Maxwell,
    • 1 reply
    • 624 views

  15. Site suspended

    By software advisor henry,
    • 1 reply
    • 928 views
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