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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] reset my account

    By alkastraverse,
    • 1 reply
    • 364 views

  2. [Solved] Please add and delete the following domain

    By ivatsa,
    • 1 reply
    • 812 views

  3. [Solved] required to add new domain

    By alkastraverse,
    • 1 reply
    • 1.4k views

  4. [Solved] Clarification Regarding My Recent Login

    By nathanielcaimoso,
    • 1 reply
    • 436 views

  5. [Solved] Removal of domain and adding of domain

    By tinagolden,
    • 3 replies
    • 1.6k views

  6. [Solved] Request to Add a Subdomain

    By fady,
    • 1 reply
    • 966 views

  7. reset

    By jeroenhoefkens,
    • 1 reply
    • 945 views

  8. Account deletion

    By Guest murilo,
    • 1 reply
    • 293 views

  9. [Solved] Add new Domain please

    By pokemonwawi,
    • 1 reply
    • 1.2k views

  10. What can I get with donations?

    By osmaralvarez6911,
    • 1 reply
    • 1.2k views

  11. Move my domain

    By carlswanson63,
    • 1 reply
    • 1.3k views

  12. [Solved] Add a domain

    By kevin1001,
    • 1 reply
    • 660 views

  13. [Solved] Reset Account

    By wds657,
    • 1 reply
    • 435 views

  14. Mercury VPS Setup with Plesk for Capstone Project

    By nathanielcaim,   
    • 1 reply
    • 682 views

  15. my new hosting

    By goldcarwork,
    • 1 reply
    • 672 views
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