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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,012 topics in this forum

  1. Is my account not created yet?

    By optric,
    • 5 replies
    • 1.3k views

  2. Cant Remember Login :(

    By colt,
    • 4 replies
    • 3.3k views

  3. Server problem

    By KongCH,
    • 4 replies
    • 952 views

  4. When I can login at last?

    By rapture,
    • 1 reply
    • 814 views

  5. Still cant login to cpanel after 42 hours

    By bourkey,
    • 1 reply
    • 663 views

  6. Unable to Access New Account

    By syst3m,
    • 1 reply
    • 848 views

  7. Cant login cpanel

    By mechulkalan,
    • 1 reply
    • 936 views

  8. Hosting account activation issue

    By krolm,
    • 6 replies
    • 1.3k views

  9. requesting account reset

    By boreas,
    • 3 replies
    • 1.1k views

  10. Delete account

    By clanuis,
    • 1 reply
    • 700 views

  11. ssh cpanel

    By Dragon_Legion,
    • 1 reply
    • 913 views

  12. I can't login to my cpanel

    By rapture,
    • 1 reply
    • 853 views

  13. login failed

    By hwkoch,
    • 2 replies
    • 816 views

  14. Content deleted

    By panchito,
    • 1 reply
    • 789 views

  15. Another 'Heliohost Account Queued'

    By n747mm,
    • 2 replies
    • 881 views
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