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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,625 topics in this forum

  1. Heliohost account notification

    By Richardgvr,
    • 5 replies
    • 1.5k views
    • jje
    • jje

  2. CPanel: loads very slowly, there seems to "hang" something

    By incense,
    • 3 replies
    • 1.4k views
    • jje
    • jje

  3. unable to login

    By arfath khan,
    • 2 replies
    • 1.2k views

  4. PHP gives Internal Server Error 1 2

    By mrscottm,
    • 18 replies
    • 4.7k views
    • Guest
    • Guest

  5. REQ Domain change

    By aloy,
    • 1 reply
    • 886 views
    • jje
    • jje

  6. Domain Change!

    By CTB,
    • 1 reply
    • 948 views

  7. Site Uptime 1 2 3 4

    By lappy512,
    • 55 replies
    • 32.7k views
    • jje
    • jje

  8. Changing main domain

    By Deathmax,
    • 1 reply
    • 959 views

  9. Domain problem

    By stergos,
    • 6 replies
    • 2.4k views

  10. Problem with domain redirect

    By Denis Medeiros,
    • 7 replies
    • 2.3k views

  11. PHP not working 1 2

    By Amnesia,
    • 16 replies
    • 4.3k views

  12. I cannot login to my web space

    By jpp,
    • 4 replies
    • 1.6k views
    • Guest
    • Guest

  13. Please reset my account / server

    By Leonfuenf,
    • 2 replies
    • 1.5k views
    • Guest
    • Guest

  14. Problem to login

    By Doisnet Tecnologia,
    • 6 replies
    • 2.2k views

  15. 500 Internal Server Error

    By CareerMaker,
    • 5 replies
    • 1.8k views
    • Guest
    • Guest
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