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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,012 topics in this forum

  1. Addon domain do not appear in list

    By HelioNet,
    • 4 replies
    • 883 views

  2. Parked domain question

    By Molly,
    • 0 replies
    • 638 views

  3. 500 errors, high server load, high swap use

    By uitham,
    • 1 reply
    • 723 views

  4. Domain name change

    By carnavalboquense.com.ar,
    • 1 reply
    • 639 views

  5. PERMANENT - "HelioHost Account Queued"

    By Alex Du,
    • 5 replies
    • 1.2k views

  6. Cannot Access My Site

    By PDelgado,
    • 1 reply
    • 688 views

  7. PHP including a file from a different directory?

    By Platypus,
    • 1 reply
    • 791 views

  8. Not able to login to cpanel

    By mamk,
    • 3 replies
    • 1.1k views

  9. Please configure disappeared domain immediately

    By Tahir Jamil,
    • 1 reply
    • 800 views

  10. Still no access

    By Baroncek,
    • 1 reply
    • 697 views

  11. please delete my account

    By Guest Maxwell Tang,
    • 1 reply
    • 565 views

  12. account still queues

    By Saare,
    • 4 replies
    • 1.1k views

  13. 500 Internal Server Error

    By Jamesking56,
    • 1 reply
    • 960 views

  14. Account in queue ?

    By sunish,
    • 2 replies
    • 839 views

  15. Login doesnt work

    By waidschrat,
    • 1 reply
    • 763 views
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