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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,107 topics in this forum

  1. Website not running after more than 48 hours

    By CAFOLEPO,
    • 3 replies
    • 1.4k views

  2. Help me

    By asejaa,
    • 1 reply
    • 591 views

  3. Site not accessible

    By Sanchit,
    • 2 replies
    • 1.2k views

  4. I've started using a different host and I don't want my domain pointing to HelioHost any more.

    By Kortoworlds,
    • 2 replies
    • 831 views

  5. Second Domain

    By quadmud,
    • 1 reply
    • 890 views

  6. Need to delete a hosting account

    By KEN74,
    • 2 replies
    • 1.2k views

  7. Fantastico SMF install error

    By Sarev0k,
    • 1 reply
    • 778 views

  8. Site Backups

    By Audality,
    • 2 replies
    • 846 views

  9. site down and no acces through Cpanel

    By europascouts,
    • 1 reply
    • 682 views

  10. Bandwidth

    By quadmud,
    • 1 reply
    • 915 views

  11. Renewing deleted account

    By MrAnarchist,
    • 1 reply
    • 576 views

  12. Change from parked domain to addon Domain

    By Ptomos,
    • 3 replies
    • 1k views

  13. A Registered Account Shows Account Queued

    By Maxwell,
    • 1 reply
    • 571 views

  14. Site suspended

    By software advisor henry,
    • 1 reply
    • 859 views

  15. Site Not Set Up

    By Fudge U,
    • 1 reply
    • 809 views
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