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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Close forum account

    By Guest supericn,
    • 1 reply
    • 518 views

  2. renew archived account

    By eeturbo,
    • 1 reply
    • 527 views

  3. [Solved] Renewing of account doesn't work

    By zorotastic,
    • 1 reply
    • 549 views

  4. [Solved] add domain bskycheck.com

    By jgoubier,
    • 1 reply
    • 323 views

  5. [Solved] Add subdomain scheduling.mimisvipsalon.helioho.st

    By mimisvipsalon,
    • 1 reply
    • 421 views

  6. [Solved] I want to change my domain name

    By soloriderxi,
    • 1 reply
    • 471 views

  7. [Solved] Add domain

    By ikke,
    • 1 reply
    • 150 views

  8. Is it possible to change my domain?

    By Gianfrix,
    • 1 reply
    • 1.3k views

  9. Account Recovery

    By navneet3c,
    • 1 reply
    • 959 views
    • jje
    • jje

  10. Change Server

    By nunytes,
    • 1 reply
    • 674 views

  11. [Solved] Addon domain inconsistency involved

    By innovest,
    • 1 reply
    • 643 views

  12. [Solved] Change domain

    By siebenmik,
    • 1 reply
    • 602 views

  13. please raise max post size and max file size

    By realvanyek,
    • 1 reply
    • 706 views

  14. [Solved] Asking for password reset

    By Dtc,
    • 1 reply
    • 668 views

  15. Add New Domain

    By bawanthabe,
    • 1 reply
    • 543 views
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