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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Re-activate account

    By divtiply,
    • 1 reply
    • 565 views

  2. re-open of my account suspended

    By johnhus1,   
    • 1 reply
    • 782 views

  3. [Solved] Unarchive account

    By devmil18,
    • 1 reply
    • 749 views

  4. Login and Logout Issue

    By abarukayya,   
    • 1 reply
    • 695 views

  5. [Solved] Domain Add.

    By zuhib,
    • 1 reply
    • 626 views

  6. [Solved] cant access database

    By peterlasvera,
    • 1 reply
    • 435 views

  7. [Solved] change my domain

    By tubeo5866,
    • 1 reply
    • 411 views

  8. [Solved] Add Domain

    By botanko,
    • 1 reply
    • 376 views

  9. [Solved] Add a new subdomain in my account

    By ai,   
    • 1 reply
    • 360 views

  10. [Solved] Reset my account

    By raonek,
    • 1 reply
    • 269 views

  11. [Solved] Add a domain and subdomain

    By seeked,
    • 1 reply
    • 185 views

  12. Account Suspended

    By PM2010,
    • 1 reply
    • 1k views

  13. Help Changing Main Domain

    By vinamart,
    • 1 reply
    • 934 views

  14. [Solved] Completely Reset Smwcsystembackup.heliohost.org

    By Jimbo1qaz,   
    • 1 reply
    • 1.6k views

  15. [Solved] Port 5000 Is Blocked.

    By Martijnie,   
    • 1 reply
    • 1.4k views
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