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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. Error 504

    By apesin,
    • 1 reply
    • 690 views

  2. [Solved] Is johnny down?

    By chadp34,
    • 1 reply
    • 797 views

  3. Resetting password

    By J823,
    • 1 reply
    • 1.2k views

  4. [Solved] Increase Storage Space

    By Ookma-Kyi,
    • 1 reply
    • 571 views

  5. dosprn.com hosting

    By dosprn,
    • 1 reply
    • 520 views

  6. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 494 views

  7. [Solved] Add a domain

    By msbsurfi,
    • 1 reply
    • 385 views

  8. [Solved] add new domain

    By repherion,
    • 1 reply
    • 503 views

  9. [Solved] Delete domains

    By jomocu,
    • 1 reply
    • 238 views

  10. [Solved] domain adding

    By imjch,
    • 1 reply
    • 193 views

  11. Domain Addon Error

    By Abhijit Das,
    • 1 reply
    • 884 views

  12. [SOLVED] fraudulent site on your network

    By lsmithtrenton,
    • 1 reply
    • 971 views

  13. [Solved] Ssl Certificate Failed To Install On Your Site With Dedicated Ip

    By vpngroups,   
    • 1 reply
    • 1k views

  14. [Solved] Mysql

    By paladox2014,
    • 1 reply
    • 535 views

  15. Deploy .war File

    By crazer,   
    • 1 reply
    • 859 views
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