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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,636 topics in this forum

  1. Site not found and cpanel inaccessible

    By trfofvit,
    • 3 replies
    • 1.3k views

  2. Website goes down too much.

    By Comp0,
    • 6 replies
    • 1.6k views

  3. Acount Suspended

    By JoseMonteiro,
    • 1 reply
    • 1.5k views

  4. Support FAQ [READ THIS FIRST] Updated: 05.01.11

    By Wizard,
    • 0 replies
    • 55.4k views

  5. What's up with main page of heliohost.org???

    By Karak,
    • 0 replies
    • 1.3k views

  6. Registrar: Domain Unknown

    By Rick,
    • 8 replies
    • 3.1k views

  7. /tmp is out of space now

    By Rex,
    • 1 reply
    • 1k views

  8. site suspended

    By Jdude,
    • 3 replies
    • 1.2k views

  9. My Control Panel no longer opens

    By rowes,
    • 2 replies
    • 842 views

  10. Okay, another cPanel problem

    By ageblek,
    • 2 replies
    • 1k views

  11. Parked subdomain

    By lakridserne,
    • 2 replies
    • 1.1k views

  12. SQLSTATE[HY000]: General error: 1030 Got error 28 from storage engine

    By lout,
    • 3 replies
    • 7.5k views

  13. There was a problem creating the addondomain

    By lout,
    • 3 replies
    • 1.2k views

  14. Ruby on Rails problem

    By lakridserne,
    • 0 replies
    • 779 views

  15. Unable to add a subdomain

    By tablecat,
    • 2 replies
    • 844 views
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