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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,712 topics in this forum

  1. HelioHost has not gotten about to installing and configuring your account yet

    By petihuba,
    • 1 reply
    • 1.6k views

  2. 3 days over account Suspend

    By vasutech,
    • 1 reply
    • 650 views

  3. problem with the php version upgrade, is it possible to downgrade to php 5.2.x

    By xmroger,
    • 1 reply
    • 766 views

  4. Account Suspend

    By vasutech,
    • 0 replies
    • 642 views

  5. WordPress Installation Fail

    By dsn,
    • 2 replies
    • 760 views
    • dsn
    • dsn

  6. My account seems to disappear

    By olegme,
    • 3 replies
    • 855 views

  7. adding my own domain

    By donmc,
    • 1 reply
    • 749 views

  8. FTP address problem!

    By Estefane87,
    • 3 replies
    • 1.6k views

  9. Website not working yet?

    By Jonah,
    • 2 replies
    • 953 views

  10. Problems with PHP 5.3 upgrade

    By carnavalboquense.com.ar,
    • 1 reply
    • 703 views

  11. Account Suspended

    By DY47u,
    • 2 replies
    • 792 views

  12. main domain change

    By deni mf,
    • 7 replies
    • 1.2k views

  13. Suspended

    By Sove,
    • 5 replies
    • 1k views

  14. Delete my account please

    By naibed,
    • 0 replies
    • 563 views

  15. Password Reset

    By Ric,
    • 3 replies
    • 843 views
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