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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,789 topics in this forum

  1. Help me

    By asejaa,
    • 1 reply
    • 546 views

  2. Site not accessible

    By Sanchit,
    • 2 replies
    • 1.1k views

  3. I've started using a different host and I don't want my domain pointing to HelioHost any more.

    By Kortoworlds,
    • 2 replies
    • 745 views

  4. Second Domain

    By quadmud,
    • 1 reply
    • 841 views

  5. Need to delete a hosting account

    By KEN74,
    • 2 replies
    • 1.1k views

  6. Fantastico SMF install error

    By Sarev0k,
    • 1 reply
    • 706 views

  7. Site Backups

    By Audality,
    • 2 replies
    • 772 views

  8. site down and no acces through Cpanel

    By europascouts,
    • 1 reply
    • 632 views

  9. Bandwidth

    By quadmud,
    • 1 reply
    • 867 views

  10. Renewing deleted account

    By MrAnarchist,
    • 1 reply
    • 520 views

  11. Change from parked domain to addon Domain

    By Ptomos,
    • 3 replies
    • 951 views

  12. A Registered Account Shows Account Queued

    By Maxwell,
    • 1 reply
    • 530 views

  13. Site suspended

    By software advisor henry,
    • 1 reply
    • 805 views

  14. Site Not Set Up

    By Fudge U,
    • 1 reply
    • 745 views

  15. Account Queued

    By mafiatic,
    • 6 replies
    • 1.1k views
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