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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,159 topics in this forum

  1. bobbysurf disabled?

    By bobbysurf,
    • 4 replies
    • 842 views

  2. Frontpage Extensions

    By train997,
    • 6 replies
    • 1.6k views

  3. Wipe account

    By Morac,
    • 5 replies
    • 1.5k views

  4. Can't login or view website

    By kylejw,
    • 4 replies
    • 1.6k views
    • Guest
    • Guest

  5. Account creation acknowledgement?

    By Richardgvr,
    • 8 replies
    • 2k views

  6. Why my website cannot be accessed ?

    By b_ing,
    • 5 replies
    • 1.6k views
    • Guest
    • Guest

  7. Account suspended

    By ec-data,
    • 4 replies
    • 1.2k views
    • Guest
    • Guest

  8. Signup Error

    By zzz,
    • 4 replies
    • 1.2k views
    • Guest
    • Guest

  9. Hello,

    By alirsa,
    • 3 replies
    • 955 views
    • Guest
    • Guest

  10. Can't log into cPanel

    By Fsmv2,
    • 2 replies
    • 830 views
    • Guest
    • Guest

  11. DNS Problem

    By Wyatt,
    • 5 replies
    • 1.5k views

  12. Mysql/Cpanel/Helionet downtime

    By simjus,
    • 2 replies
    • 1k views
    • Guest
    • Guest

  13. Account Activation

    By Sandip,
    • 4 replies
    • 1.3k views
    • Guest
    • Guest

  14. Uptime and Downtime

    By Sandip,
    • 4 replies
    • 2.9k views
    • jje
    • jje

  15. My account was suspended

    By b_ing,
    • 2 replies
    • 1.2k views
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