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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,111 topics in this forum

  1. Can't login or view website

    By kylejw,
    • 4 replies
    • 1.5k views
    • Guest
    • Guest

  2. Account creation acknowledgement?

    By Richardgvr,
    • 8 replies
    • 2k views

  3. Why my website cannot be accessed ?

    By b_ing,
    • 5 replies
    • 1.6k views
    • Guest
    • Guest

  4. Account suspended

    By ec-data,
    • 4 replies
    • 1.2k views
    • Guest
    • Guest

  5. Signup Error

    By zzz,
    • 4 replies
    • 1.2k views
    • Guest
    • Guest

  6. Hello,

    By alirsa,
    • 3 replies
    • 946 views
    • Guest
    • Guest

  7. Can't log into cPanel

    By Fsmv2,
    • 2 replies
    • 814 views
    • Guest
    • Guest

  8. DNS Problem

    By Wyatt,
    • 5 replies
    • 1.5k views

  9. Mysql/Cpanel/Helionet downtime

    By simjus,
    • 2 replies
    • 987 views
    • Guest
    • Guest

  10. Account Activation

    By Sandip,
    • 4 replies
    • 1.3k views
    • Guest
    • Guest

  11. Uptime and Downtime

    By Sandip,
    • 4 replies
    • 2.9k views
    • jje
    • jje

  12. My account was suspended

    By b_ing,
    • 2 replies
    • 1.2k views

  13. Website unavailable

    By Guest SalvatoreG,
    • 11 replies
    • 2.7k views
    • Guest
    • Guest

  14. I haven't been able to get my new acct. activated

    By keytone,
    • 3 replies
    • 1.1k views
    • Guest
    • Guest

  15. I WANT DELLETED MY ADDON DOMAIN

    By tatwir,
    • 1 reply
    • 798 views
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