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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,354 topics in this forum

  1. Slow website performance

    By johnjuan,
    • 2 replies
    • 173 views

  2. Smash Leaks - Cannot Find

    By Smashed,
    • 8 replies
    • 1.8k views

  3. SMF 2.0RC3 constantly going down

    By Safiria,
    • 5 replies
    • 1.8k views

  4. SMF Using webinstall.php

    By Darxin,
    • 1 reply
    • 837 views

  5. Smtp & Pop On Stevie

    By r0nmlt,
    • 0 replies
    • 444 views

  6. SMTP Not Working

    By raccess,
    • 4 replies
    • 2.2k views

  7. SMTP settings not working on mobile app and wordpress

    By ansab,   
    • 1 reply
    • 905 views

  8. So what are heliohost's dns nameservers?

    By jjpriest25,
    • 2 replies
    • 1.6k views

  9. Soa Zone For Domain Is Unavailable At Ns2

    By elwin013,
    • 1 reply
    • 812 views

  10. Softaculous Always Giving Error

    By inight,
    • 3 replies
    • 486 views

  11. Softaculous Backup On Stevie Question

    By eggcite,
    • 5 replies
    • 402 views

  12. softaculous connection lost

    By alberto4,   
    • 1 reply
    • 343 views

  13. Softaculous Demo Different To Install App?

    By ncoded,   
    • 5 replies
    • 676 views

  14. Softaculous Error: "Installation already exists". Really???

    By webdevsemo,
    • 5 replies
    • 556 views

  15. Softaculous Install Failure - Ghost

    By aurabindo,   
    • 0 replies
    • 1k views
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