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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,715 topics in this forum

  1. HelioHost Account Suspended

    By Jorgesc,
    • 2 replies
    • 832 views

  2. Halp

    By kr4nkkk,
    • 5 replies
    • 1.2k views

  3. Top Level Domain down No FTP cPanel on Stevie

    By stgeorge,
    • 1 reply
    • 686 views

  4. Registaration to Helionet host - still no permission

    By Sagi4422,
    • 13 replies
    • 2k views

  5. Error made when signing up...

    By dude,
    • 2 replies
    • 834 views

  6. Addon Domains is already configured.

    By Eric,
    • 2 replies
    • 800 views

  7. Change main domain

    By Fudge U,
    • 2 replies
    • 876 views

  8. Hai.

    By kr4nkkk,
    • 6 replies
    • 1.4k views

  9. I can`t receive mails

    By archaeus,
    • 11 replies
    • 1.5k views

  10. MY HOSTING IS TOO SMALL

    By Guest chinese,
    • 13 replies
    • 3.6k views

  11. Request Help: Addon Domains & Subdomains.

    By Eric,
    • 2 replies
    • 1k views

  12. Where is main.inc.php?

    By will_fire,
    • 4 replies
    • 4.8k views

  13. Implementing SSL

    By bigblackboxx,
    • 3 replies
    • 1.5k views

  14. 500 Internal Server Error

    By KnooL,
    • 1 reply
    • 793 views

  15. Yet another main domain change

    By Kas,
    • 1 reply
    • 523 views
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