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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. Extremely, Extremely Old Website

    By Cryosim,   
    • 1 reply
    • 676 views

  2. Johny Server, Mysql, Can't Add User

    By UsernameAK,   
    • 1 reply
    • 1.2k views

  3. [Solved] Unable To Delete Account In Order To Move

    By michiel,
    • 1 reply
    • 758 views

  4. Deploy Request

    By mahesh55,
    • 1 reply
    • 664 views

  5. [Solved] Please reset my account - jcisministries.helioho.st

    By zemfajardo7,
    • 1 reply
    • 525 views

  6. [Solved] Add a domain please

    By koma,
    • 1 reply
    • 458 views

  7. I wanna transfer my domains

    By chekavokolyan,
    • 1 reply
    • 487 views

  8. [Solved] Account Reset

    By ankit93,
    • 1 reply
    • 496 views

  9. [Solved] Update SPF, DKIM, and DMARC records

    By nelavoi,
    • 1 reply
    • 690 views

  10. [Solved] Add Domain Name

    By carolineamran,
    • 1 reply
    • 238 views

  11. [Solved] Domain change

    By vagos,
    • 1 reply
    • 172 views

  12. Website is not working properly

    By Vivek,
    • 1 reply
    • 1.2k views

  13. Gzip

    By Crystala,   
    • 1 reply
    • 642 views

  14. I Can't Install Wordpress

    By onceelace,   
    • 1 reply
    • 864 views

  15. Waiting For Java

    By Aloisio,
    • 1 reply
    • 729 views
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