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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,837 topics in this forum

  1. [Inactive] Constant Errors When Trying To View Forum Posts

    By stgeorge,
    • 5 replies
    • 1.5k views

  2. [Solved] Fraudulent Domain - Queensgardenhotel.co.uk

    By Murray,
    • 0 replies
    • 996 views

  3. [Inactive] Change Main Domain Request

    By varatare,
    • 3 replies
    • 709 views

  4. [Solved] Kill Mongrel Instance

    By tashman,
    • 0 replies
    • 532 views

  5. [Solved] Ip Is Blocked By Gfw

    By peterkirin,
    • 0 replies
    • 550 views

  6. [Solved] Please Delete Helionet Account

    By Guest artfultrillium,   
    • 0 replies
    • 729 views
    • Guest
    • Guest

  7. [Inactive] Subdomain Not Being Removed

    By xtreme,
    • 0 replies
    • 931 views

  8. [Solved] Domain Controlled By Another User

    By Veightar,
    • 0 replies
    • 657 views

  9. [Solved] Ip Is Blocked By Gfw

    By Wyverald,
    • 0 replies
    • 564 views

  10. [Solved] More Than One Account

    By amg55nj,   
    • 3 replies
    • 1.1k views

  11. [Solved] A Dns Entry For Xxxxx Already Exists, Please Delete It First (From All Servers In The Dns Cluster)

    By yast77,
    • 1 reply
    • 1.7k views

  12. [Solved] "could Not Connect To Rhapsodia.heliohost.org"

    By Wyverald,
    • 1 reply
    • 781 views

  13. [Solved] Permission Denied In Dns Zone Editor && Domains Not Showing Up

    By tmercswims,
    • 3 replies
    • 1.4k views

  14. [Solved] Stevie Signup Error

    By jeffvig,   
    • 4 replies
    • 810 views

  15. [Solved] Addon Domains Not Showing In Cpanel

    By stgeorge,   
    • 0 replies
    • 2.9k views
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