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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] required to add new domain

    By alkastraverse,
    • 1 reply
    • 1.4k views

  2. [Solved] Add new domain

    By talesaz,
    • 1 reply
    • 269 views

  3. [Solved] Changing of Domain Name

    By izia,
    • 1 reply
    • 226 views

  4. DNS SERVER NAMES

    By Quantum Media LLC,
    • 1 reply
    • 1.3k views

  5. [Solved] domain

    By sqv,
    • 1 reply
    • 114 views

  6. PDO php-extension not working

    By papukai,
    • 1 reply
    • 1.6k views

  7. Connection Problems

    By 2greedy,
    • 1 reply
    • 755 views

  8. How Do I Setup Ssl?

    By altera,
    • 1 reply
    • 4.4k views

  9. [Mysql] Default Storage Engine

    By deajakovl,
    • 1 reply
    • 656 views

  10. Stevie Backup On Files Outside Public_Html

    By tablecat,
    • 1 reply
    • 1k views

  11. [Solved] Request For Deployment

    By michail,
    • 1 reply
    • 684 views

  12. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 715 views
    • mrj
    • mrj

  13. UpdatePHP ?!

    By marcosdm,
    • 1 reply
    • 718 views

  14. [Solved] Add domains

    By macv87,
    • 1 reply
    • 9.1k views

  15. Account Reset

    By openfeb102tommy,
    • 1 reply
    • 430 views
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