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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Changing my domain

    By benard,
    • 1 reply
    • 613 views

  2. [Solved] Could you wipe my server clean please

    By spinnerx,
    • 1 reply
    • 533 views

  3. [Solved] Submitting request for subdomain

    By scutoid,   
    • 1 reply
    • 534 views

  4. [Solved] add a new domain

    By wangyaa,   
    • 1 reply
    • 436 views

  5. info downtime

    By w2hsystem,
    • 1 reply
    • 193 views

  6. [Solved] Add subdomain

    By constanzaabar1,   
    • 1 reply
    • 142 views

  7. Domain Transfer?

    By SteveB,
    • 1 reply
    • 1k views

  8. Empty Stevie Backup

    By Gamegoofs2,
    • 1 reply
    • 601 views

  9. [Inactive] Emails Not working on my domain

    By seintitus,
    • 1 reply
    • 764 views

  10. [Solved] Please reset my account password

    By manf,
    • 1 reply
    • 480 views

  11. [Solved] After Login

    By dxdapps,
    • 1 reply
    • 851 views

  12. [Solved] wipe my hosting account

    By zurita86,
    • 1 reply
    • 510 views

  13. [Solved] remote access my database

    By atarantino75,
    • 1 reply
    • 867 views

  14. [Solved] Please reset my account: start over fresh

    By quanderum,   
    • 1 reply
    • 559 views

  15. Add domain

    By moneytalkz,
    • 1 reply
    • 600 views
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