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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Email notification for account inactivity 1 2

    By alteisenriese,
    • 15 replies
    • 4.5k views

  2. Email problem

    By lwk,
    • 3 replies
    • 1k views
    • Guest
    • Guest

  3. Email problem and php

    By lisanet,
    • 5 replies
    • 2k views

  4. Email Problems

    By sanal,
    • 4 replies
    • 2.3k views

  5. Email register donor

    By adiespne,
    • 4 replies
    • 799 views

  6. Email sending limit

    By Arihant,
    • 0 replies
    • 1k views

  7. Email settings - assistance please

    By stocking,
    • 2 replies
    • 1.8k views

  8. Email Setup Thunderbird

    By octagram,   
    • 4 replies
    • 2.1k views

  9. Email SPF, DKIM, and DMARC records

    Topic was moved to forum Escalated Requests

  10. Email status after cpanel collapsed

    By fuzmic,
    • 3 replies
    • 1.2k views

  11. Email Support

    By Smilitia666,
    • 2 replies
    • 652 views

  12. Email things for my domain

    Topic was moved to forum Escalated Requests

  13. Email to transfer account to Plesk not received

    By roberto3,
    • 1 reply
    • 655 views

  14. Email Trace Timezone

    By r0nmlt,
    • 1 reply
    • 769 views

  15. emails blocked

    By ecovoltios,
    • 1 reply
    • 343 views
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