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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. Process Kill Request

    By singular,
    • 1 reply
    • 697 views

  2. [Solved] CGIProxy

    By ugsec,
    • 1 reply
    • 857 views

  3. https://tommy.heliohost.org:2083 Site cannot be reached

    By gadipati,   
    • 1 reply
    • 802 views

  4. [Solved] Reset password on unsuspended account

    By rockygl,
    • 1 reply
    • 589 views

  5. [Solved] Requesting to add another domain to my account

    By dramadan,   
    • 1 reply
    • 489 views

  6. [Solved] Request to change domain name

    By ezdeath0622,
    • 1 reply
    • 207 views

  7. [Solved] Domains

    By murrayr2,
    • 1 reply
    • 106 views

  8. Subdomains

    By cl58,
    • 1 reply
    • 1.2k views

  9. Account Suspended/Inactive

    By cl58,
    • 1 reply
    • 825 views
    • Guest
    • Guest

  10. Help In Deleting Subdomains

    By solutions,
    • 1 reply
    • 872 views
    • Guest
    • Guest

  11. [Solved] "could Not Connect To Rhapsodia.heliohost.org"

    By Wyverald,
    • 1 reply
    • 822 views

  12. [Solved] Configure Mx Entry With Two Email Hosts

    By doublexp,
    • 1 reply
    • 523 views

  13. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 959 views

  14. Error Registering Account On Stevie

    By queenpanda,   
    • 1 reply
    • 756 views

  15. How To Get 1000 Mb Disk Space By Validating My Email

    By teetwist1,
    • 1 reply
    • 625 views
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