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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.8k
    posts

9,838 topics in this forum

  1. [Solved] Addon Domains And Nameserver Requirement

    By smistry01,
    • 5 replies
    • 947 views

  2. [Solved] Problems With Dns Servers

    By muzzaica,   
    • 3 replies
    • 1.1k views

  3. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 452 views

  4. [Inactive] Activating Web Site Issue

    By dopacic,   
    • 1 reply
    • 509 views

  5. [Solved] Would Someone Makes A Good "sender Id Spf Record" For Heliohost Mailserver?

    By yami,   
    • 2 replies
    • 1.1k views

  6. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 433 views

  7. [Solved] Ftp Log In / Email

    By j3shika,
    • 4 replies
    • 903 views

  8. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 439 views

  9. [Solved] Require Another Shared Ip In China

    By ray2012bbs,
    • 1 reply
    • 398 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 442 views

  11. [Solved] Microsoft Live Domains Dns/mx Settings Does Not Propagate After 3 Days :/

    By yami,   
    • 7 replies
    • 1.5k views

  12. [Solved] Cpanel Password Reset Not Working

    By Rupal,
    • 2 replies
    • 666 views

  13. [Solved] Reset Password Not Working

    By luigi52,
    • 5 replies
    • 711 views

  14. [Solved] Ip: 216.218.192.170 Cannot Be Accessed From China

    By rich8888,
    • 1 reply
    • 488 views

  15. [Solved] Cannot Send Or Receive Mail

    By jbirdweb,   
    • 1 reply
    • 936 views
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