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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    18k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    35.1k
    posts

8,361 topics in this forum

  1. [Solved] Cannot receive the invitation link after donation

    By addiesam,
    • 4 replies
    • 249 views

  2. I want to change my domain name and paid domain name

    By asfora21,
    • 1 reply
    • 162 views

  3. [SOLVED] Please enable remote access for my PostgreSQL database

    By diceninjagaming,
    • 0 replies
    • 168 views

  4. [Solved] demande de compte

    By lulu,
    • 2 replies
    • 218 views

  5. [Solved] Unable to load the web page of my domain using external DNS

    By addiesam,
    • 3 replies
    • 438 views

  6. [Solved] Bought a VPS, but can't log in

    By schweitz,
    • 0 replies
    • 145 views

  7. [Solved] Error 522

    By gmpintus,
    • 3 replies
    • 224 views

  8. [Solved] Add custom domain application

    By ramsong,
    • 1 reply
    • 234 views

  9. [Solved] Password reset

    By hunter93,
    • 1 reply
    • 195 views

  10. Warning: Another user with the same username (**) is already logged in to Plesk.

    By jasonmenti,
    • 3 replies
    • 417 views

  11. Email Configuration

    By retrope,
    • 8 replies
    • 490 views

  12. [Solved] The email address of the registration invitation sent does not match the PayPal account

    By jasonmenti,
    • 1 reply
    • 352 views

  13. [Solved] Add domain

    By michaelpyl,
    • 1 reply
    • 253 views

  14. [Solved] Unable to login into heliohost

    By tmzafar,
    • 2 replies
    • 258 views

  15. [Solved] add domain

    By alberto4,   
    • 1 reply
    • 250 views
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