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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9962 topics in this forum

  1. Unable To Access To My Account And Ssl Email Don't Work On Thunderbird

    By bebo30,   
    • 3 replies
    • 784 views

  2. Content deleted

    By Dtc,   
    • 1 reply
    • 1.4k views

  3. Failed To Access Phpmyadmin

    By softlab,   
    • 3 replies
    • 1.4k views

  4. [Solved] Can't Park Domain.

    By Meritha,
    • 2 replies
    • 742 views

  5. Reset Email Still Not Letting Me Log In

    By lytltek,
    • 1 reply
    • 527 views

  6. Softaculous Install Failure - Ghost

    By aurabindo,   
    • 0 replies
    • 1.4k views

  7. Issue Updating Database

    By Earl,
    • 0 replies
    • 701 views

  8. Database Issues

    By J.P.Galtry,
    • 0 replies
    • 1.1k views

  9. Account Queued After 24 Hours

    By imjustki,
    • 1 reply
    • 589 views

  10. [Solved] Restore Database

    By motorazr,
    • 2 replies
    • 723 views

  11. Cancel My Account.

    By mstratfo,
    • 2 replies
    • 672 views

  12. [Solved] Could Not Connect To Database Server 'johnny.heliohost.org'

    By almaisyah,   
    • 5 replies
    • 2k views

  13. [Solved] Error Establishing Database Connection

    By onsen,   
    • 2 replies
    • 1.1k views

  14. Johny Server, Mysql, Can't Add User

    By UsernameAK,   
    • 1 reply
    • 1.2k views

  15. My Sql Down

    By DAKSH101,
    • 0 replies
    • 514 views
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