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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,471 topics in this forum

  1. [Solved] Encountered The Question Account Queued

    By jinn0317,
    • 4 replies
    • 772 views

  2. [Solved] Ip Problems

    By kdev,
    • 2 replies
    • 608 views

  3. [Solved] Account Queued...but It's Already Been Created

    By Arcadium,
    • 6 replies
    • 801 views

  4. Delete : Neotool

    By dida24,
    • 1 reply
    • 439 views

  5. [Solved] Is It Possible To Change Heliohost Username?

    By energyuser,   
    • 4 replies
    • 2.2k views

  6. No Ruby On Rails Apps Run

    By Dariush,
    • 0 replies
    • 439 views

  7. [Solved] Need Help With Setting The Dns

    By energyuser,   
    • 11 replies
    • 2.5k views

  8. [Solved] Where To File About Reports.

    By hussam,
    • 2 replies
    • 578 views

  9. [Solved] Roundcube Database Connection Error

    By bdistler,
    • 1 reply
    • 370 views

  10. [Solved] Cannot Send E-Mails But Can Receive

    By jbirdweb,   
    • 1 reply
    • 897 views

  11. [Solved] Request: Creating New Account In Johnny

    By khoirulamsori,
    • 9 replies
    • 1.3k views

  12. [Solved] Phpmyadmin

    By AlexMihai15,
    • 4 replies
    • 766 views

  13. [Solved] Moving My Account: Esworld

    By esworld,   
    • 2 replies
    • 422 views

  14. [Solved] Cannot Access Stevie.heliohost.org At All!

    By incog,
    • 9 replies
    • 1.1k views

  15. [Solved] Problema With Cpanel

    By AlexMihai15,
    • 3 replies
    • 642 views
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