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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,656 topics in this forum

  1. [Solved] Database Error For Simple Machines

    By Nimb,
    • 3 replies
    • 1.4k views

  2. [Solved] Server Stevie - Webmail Database Error

    By bdistler,
    • 2 replies
    • 765 views

  3. [Solved] Cannot Login

    By dave911,
    • 8 replies
    • 2.2k views

  4. [Solved] Cant Run Php On Server

    By ominitric,   
    • 1 reply
    • 913 views

  5. Account Closure Request

    By jplib,   
    • 4 replies
    • 1.5k views

  6. Php Version Change Request

    By jplib,   
    • 3 replies
    • 2k views

  7. Help For Main Domain Change

    By pixelbox,
    • 1 reply
    • 563 views

  8. Mysql Database Type Inquiry

    By jplib,   
    • 1 reply
    • 1.7k views

  9. Server Off The Air

    By SMS,
    • 1 reply
    • 831 views

  10. [Solved] Problem Setting Up Domain Nameservers

    By Nimb,
    • 9 replies
    • 1.7k views

  11. [Solved] Google Cloudsql Access Control - Ip "cidr" Not Working

    By amurrell,
    • 3 replies
    • 948 views

  12. Use A Record On Remote Dns To Point To Heliosite

    By amurrell,   
    • 2 replies
    • 1.4k views

  13. [Solved] Addon Domain

    By aamsur,
    • 5 replies
    • 1.5k views

  14. Queued: Matf91

    By matf91,
    • 1 reply
    • 552 views

  15. [Solved] Phpmyadmin Went Insane

    By Vordar,
    • 7 replies
    • 1.8k views
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