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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,499 topics in this forum

  1. [Solved] Password Reset Not Working

    By dhebel,
    • 1 reply
    • 143 views

  2. [Solved] Scripts Will Not Run

    By tablecat,
    • 4 replies
    • 425 views

  3. [Solved] Reset Password Not Working

    By mederdoods,
    • 1 reply
    • 155 views

  4. [Solved] Error With Addon Domain

    By mariusm98,   
    • 12 replies
    • 1.3k views

  5. [Inactive] Can't Login To My Account

    By cimmajim,   
    • 1 reply
    • 237 views

  6. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 216 views

  7. [Solved] Ssl Certificate Failed To Install

    By vpngroups,   
    • 1 reply
    • 484 views

  8. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 226 views

  9. [Solved] Java

    By lani1234,
    • 3 replies
    • 483 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 244 views

  11. [Solved] Login And Site Problem

    By gabryk,
    • 5 replies
    • 623 views

  12. [Inactive] Delete My Heliohost Account In Johnny Please

    By neilbosoboso,
    • 1 reply
    • 257 views

  13. [Inactive] Timezone Pacific Time

    By panela,
    • 8 replies
    • 917 views

  14. [Solved] New Account Should Be Queued But It's Not

    By lani1234,   
    • 3 replies
    • 853 views

  15. [Solved] Can't Reset Password

    By spacep0pe,
    • 6 replies
    • 250 views
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