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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,202 topics in this forum

  1. [Solved] Delete Softaculous Failed Databases

    By kungfulon,
    • 4 replies
    • 1k views

  2. Cannot Visit China

    By twelve1,
    • 1 reply
    • 623 views

  3. [Solved] I No Receive Emails For Reset The Password

    By arcaudas,
    • 1 reply
    • 350 views

  4. Is It Possible To Create A Heliohost Account With A Username That Starts With A Number?

    By 5ervant,   
    • 1 reply
    • 1.6k views

  5. Stevie Mysql Down?

    By mstratfo,   
    • 3 replies
    • 1k views

  6. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.7k views

  7. Forwarded E-Mail Rejected By Hotmail?

    By mariusm98,   
    • 1 reply
    • 939 views

  8. New Account Issue

    By hangra,   
    • 1 reply
    • 905 views

  9. Dns Flusher By Max12

    By Max12,   
    • 1 reply
    • 1.2k views

  10. [Solved] Heliohost Johnny Domain Eaglezaptech.com Not Updating Https/ssl Certificate

    By eaglezap,   
    • 1 reply
    • 669 views

  11. [Solved] Can't See Uploaded Files

    By monnef,
    • 6 replies
    • 688 views

  12. Roundcube In The Server Stevie.

    By Deivid,
    • 1 reply
    • 551 views

  13. Change Server

    By nunytes,
    • 1 reply
    • 453 views

  14. [Solved] Report Phishing Site

    By vadnaisk,   
    • 1 reply
    • 1.1k views

  15. [Solved] Report Phishing Site

    By vadnaisk,   
    • 1 reply
    • 1k views
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