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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,202 topics in this forum

  1. [Solved] Password Reset Not Working

    By eggcite,   
    • 2 replies
    • 1.5k views

  2. [Solved] Password Reset Broken, Cpanel Can't Login

    By joann,
    • 0 replies
    • 617 views

  3. [Solved] Register/move To Java Server

    By heri,   
    • 1 reply
    • 1.4k views

  4. [Solved] Rendering Aspx Problem

    By ejweb,
    • 2 replies
    • 588 views

  5. [Solved] Problem Creating A Subdomain

    By hhbeobee,
    • 2 replies
    • 561 views

  6. [Solved] Problem With Stevie

    By Luigi123,
    • 2 replies
    • 608 views

  7. Phpmyadmin Blank Screen

    By NightHawk,   
    • 3 replies
    • 1.5k views

  8. Ftp Login Error 1 2

    By Ahmard,
    • 17 replies
    • 3.3k views

  9. Problem Creating A Parked Domain

    By Luigi123,
    • 2 replies
    • 570 views

  10. Access Denied When Tying To

    By Ahmard,
    • 2 replies
    • 623 views

  11. [Solved] Database Recovery

    By mlpk,
    • 1 reply
    • 427 views

  12. Unable To Renew Hosting Plan

    By AllegraSkye,
    • 4 replies
    • 611 views

  13. [Solved] Mailman Throwing 500 Internal Server Error(S)

    By Bambi60,   
    • 1 reply
    • 435 views

  14. Unable To Delete Account In Order To Move

    By softlab,
    • 1 reply
    • 587 views

  15. [Solved] Change Free.heliohost.org Domain To Private Domain

    By rsmartapps,
    • 3 replies
    • 807 views
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