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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9960 topics in this forum

  1. I would like my main domain changed

    By lucasbytegenius,
    • 2 replies
    • 1.2k views

  2. [Solved] Some Functionalities In My Account Don't Work

    By poorman,
    • 2 replies
    • 834 views

  3. [Inactive] Drupal Installation Issue

    By tromble,
    • 2 replies
    • 605 views

  4. [Solved] Move Request

    By atrotos,
    • 2 replies
    • 832 views

  5. [Solved] Blocked Ip

    By river,
    • 2 replies
    • 602 views

  6. [Solved] Transfer account to Tommy.

    By subbu199,
    • 2 replies
    • 753 views

  7. [Solved] Could not connect to server

    By gabbadin,
    • 2 replies
    • 981 views

  8. [Solved] My account got archived due to inactivity

    By stnby,   
    • 2 replies
    • 1.2k views

  9. Get HelioNet account renamed

    By eggcite,
    • 2 replies
    • 756 views

  10. [Solved] Adding/changing domain to a(nother) new one

    By greenley,   
    • 2 replies
    • 1.2k views

  11. [Solved] Plesk login not working!

    By Delukatio,
    • 2 replies
    • 893 views

  12. [Solved] antoniodifelice.helioho.st This site can’t be reached

    By antoniodifelice,
    • 2 replies
    • 74 views

  13. Change main domain

    By jdbastardy,
    • 2 replies
    • 1.3k views

  14. Cpanel error

    By egypt,
    • 2 replies
    • 1.3k views

  15. [Solved] Request To Change Server

    By rhaberko,
    • 2 replies
    • 566 views
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