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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,498 topics in this forum

  1. Innodb Disabled On Stevie

    By paladox2014,
    • 8 replies
    • 447 views

  2. Invisible Mysql Database On Stevie

    By dorrian,
    • 0 replies
    • 220 views

  3. Mysql Database Unavailable

    By J.P.Galtry,
    • 4 replies
    • 742 views

  4. Stevie + Johnny Account Request

    By Zrawprod,   
    • 6 replies
    • 1.1k views

  5. Unable To Add External Host

    By StefaanC,   
    • 4 replies
    • 646 views

  6. Stevie Mysql - Invisible Database

    By stellon,
    • 1 reply
    • 367 views

  7. Error Establishing A Database Connection

    By sofija,   
    • 0 replies
    • 357 views

  8. [Solved] Stevie - Mysql Failed

    By Blazeweb,
    • 1 reply
    • 205 views

  9. [Solved] Second Website On The Same Account

    By juris,
    • 2 replies
    • 670 views

  10. [Solved] Delete Softaculous Failed Databases

    By kungfulon,
    • 4 replies
    • 858 views

  11. Cannot Visit China

    By twelve1,
    • 1 reply
    • 530 views

  12. [Solved] I No Receive Emails For Reset The Password

    By arcaudas,
    • 1 reply
    • 268 views

  13. Is It Possible To Create A Heliohost Account With A Username That Starts With A Number?

    By 5ervant,   
    • 1 reply
    • 1.4k views

  14. Stevie Mysql Down?

    By mstratfo,   
    • 3 replies
    • 868 views

  15. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.5k views
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