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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,498 topics in this forum

  1. My Database Mysql Not Working

    By jazons,   
    • 1 reply
    • 716 views

  2. [Solved] Unable To Access Site And Cpanel (Timeout)

    By farbin,   
    • 5 replies
    • 932 views

  3. Xcache Not Detected On Johnny

    By paladox2014,
    • 2 replies
    • 552 views

  4. [Solved] The Website Is Always Redirected To The Page Is Suspended, While The Website Active ?

    By sosmed,
    • 0 replies
    • 248 views

  5. [Solved] Suspended: Dudamiranda (Not suspended, firewall issue?)

    By dudamiranda,   
    • 3 replies
    • 694 views

  6. [Solved] Reset Password Not Working

    By ajaydevs,   
    • 9 replies
    • 2.2k views

  7. [Solved] Upgrading Cpanel Suggestions

    By paladox2014,
    • 1 reply
    • 353 views

  8. [Solved] Can You Please Make The Taken *.heliohost.org Subdomain Available Again?

    By 5ervant,   
    • 5 replies
    • 1.8k views

  9. [Solved] Stevie Phpmyadmin Problem

    By Dule,   
    • 1 reply
    • 555 views

  10. [Solved] Mysql Db Restore/fix

    By khushmi,
    • 1 reply
    • 427 views

  11. [Solved] Mysql Not Working

    By sankache,   
    • 2 replies
    • 489 views

  12. [Solved] Mysql Database Not Connecting

    By tagomago,   
    • 6 replies
    • 1.4k views

  13. [Solved] Database And Phpadmin No Connection

    By bonusmuzik,
    • 11 replies
    • 1.3k views

  14. [Solved] Mysql Remote Database Offline

    By paladox2014,
    • 2 replies
    • 368 views

  15. [Solved] Can I Have Two Subdomains Under The Domain Heliohost.org ?

    By 5ervant,   
    • 3 replies
    • 1.8k views
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