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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,498 topics in this forum

  1. Suspended

    By nyten,
    • 7 replies
    • 871 views

  2. Problems With Parked Domain

    By Exhost,
    • 1 reply
    • 453 views

  3. [Solved] Suspended: Islander (Not suspended, firewall issue)

    By islex,
    • 5 replies
    • 958 views

  4. New Hosting Account Is Not Working

    By Ryan Zimmerman,
    • 2 replies
    • 583 views

  5. Failed To Access Phpmyadmin

    By softlab,   
    • 3 replies
    • 962 views

  6. Content deleted

    By Dtc,   
    • 1 reply
    • 1k views

  7. [Solved] Can't Park Domain.

    By Meritha,
    • 2 replies
    • 407 views

  8. Reset Email Still Not Letting Me Log In

    By lytltek,
    • 1 reply
    • 208 views

  9. Remote Connection Postgre On Server Johnny

    By Crystalena,
    • 2 replies
    • 792 views

  10. Softaculous Install Failure - Ghost

    By aurabindo,   
    • 0 replies
    • 1.1k views

  11. Issue Updating Database

    By Earl,
    • 0 replies
    • 416 views

  12. Stevie Mysql - Common Questions And Problems 1 2 3

    By wolstech,   
    • 30 replies
    • 4.8k views

  13. Database Issues

    By J.P.Galtry,
    • 0 replies
    • 756 views

  14. Account Queued After 24 Hours

    By imjustki,
    • 1 reply
    • 330 views

  15. [Solved] Could Not Connect To Database Server 'johnny.heliohost.org'

    By almaisyah,   
    • 5 replies
    • 1.4k views
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