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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,744 topics in this forum

  1. Unable To Move Account From Johnny To Stevie

    By eteina2,
    • 5 replies
    • 973 views

  2. Can't Delete Johnny Account

    By Ultie0,
    • 1 reply
    • 479 views

  3. Account Reset

    By Guest Marko30,
    • 13 replies
    • 770 views
    • Guest
    • Guest

  4. Failed Login To Phpmyadmin (Stevie)

    By andrew57,
    • 1 reply
    • 620 views

  5. [Solved] Database Connection

    By beebedl2,
    • 3 replies
    • 473 views

  6. Cpanel Can't Login

    By mjnoonrose,
    • 3 replies
    • 506 views

  7. Database Is Missing

    By keslar,
    • 1 reply
    • 338 views

  8. Wesites Down

    By DAKSH101,
    • 2 replies
    • 485 views

  9. Kill Process On Qmuleiro.heliohost.org

    By amuleiro,
    • 1 reply
    • 349 views

  10. [Solved] Stevie Cpanel Can't Log In

    By incog,   
    • 4 replies
    • 1.7k views

  11. Request Extra Account On Stevie

    By rlkdes,   
    • 1 reply
    • 397 views

  12. [Solved] Account Reset Account

    By bestdeal,
    • 1 reply
    • 330 views

  13. Error Establishing A Database Connection

    By waigy,
    • 1 reply
    • 466 views

  14. Mysql Server Down

    By flradio,
    • 1 reply
    • 420 views

  15. Servers Down

    By SMS,
    • 1 reply
    • 701 views
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