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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,969 topics in this forum

  1. Requesting Account Deletion From Stevie

    By NamelessRumia,
    • 9 replies
    • 1.1k views

  2. Configure The Yandex Business Mail

    By giteshss2,   
    • 8 replies
    • 3.4k views

  3. Receiving E-Mails From Helionet.org, But Not Heliohost.org

    By opieantc,
    • 14 replies
    • 2k views

  4. Subdomain Will Point To Another Website

    By MauroF,
    • 3 replies
    • 627 views

  5. Restore Full Website Backup

    By heliomem,
    • 1 reply
    • 535 views

  6. Move To Tommy?

    By thc8,
    • 3 replies
    • 491 views

  7. Email Account Conflict

    By heliomem,
    • 5 replies
    • 834 views

  8. New Add-On Domain Throwing Internal Server Error

    By bdistler,
    • 2 replies
    • 713 views

  9. Remote Access To Mysql Db

    By dobmkawe,
    • 4 replies
    • 889 views

  10. Unwanted Default File Permissions

    By robev,
    • 6 replies
    • 1.4k views

  11. Filezilla Can't Connect 1 2 3

    By robev,
    • 38 replies
    • 16.2k views

  12. [Solved] Can't Signin To Heliohost And Helionet On Mobile

    By giteshss2,   
    • 6 replies
    • 1.7k views

  13. Cannot Log In To Control Panel

    By cscvapps,   
    • 4 replies
    • 965 views

  14. Stevie To Tommy

    By databei,
    • 7 replies
    • 1.2k views

  15. [Solved] Donate Via A Friend

    By affestat,
    • 8 replies
    • 817 views
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