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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,506 topics in this forum

  1. [Solved] Lost my cPanel access due to G-Auth. reset

    By rajdis,   
    • 2 replies
    • 608 views

  2. [Solved] Server move request

    By Guest hhradio,
    • 2 replies
    • 519 views

  3. [Solved] cPanel adding Aliases problem

    By rajdis,   
    • 7 replies
    • 1.6k views

  4. [Solved] Please activate my account

    By rahul91,
    • 2 replies
    • 519 views

  5. [Solved] How to increase max user connection in mysql

    By ddushan123,   
    • 1 reply
    • 799 views

  6. Website not working?

    By frandura,
    • 4 replies
    • 699 views

  7. Need help with NET

    By thorast,
    • 1 reply
    • 837 views

  8. FTP in Tommy not working

    By thorast,
    • 3 replies
    • 677 views

  9. Bad conexión

    By Bryansq2,
    • 2 replies
    • 769 views

  10. custom subdomain with flask not work on heliohost

    By al3arbe1,
    • 0 replies
    • 464 views

  11. failed: (XID dr5y24) Sorry, the domain

    By al3arbe1,
    • 4 replies
    • 763 views

  12. [Solved] Delete account in order to create it with different server.

    By danyfarr,
    • 2 replies
    • 623 views

  13. Unable to connect

    By aquamada,
    • 1 reply
    • 519 views

  14. [Solved] Move Account Request - Customer Service - HelioNet

    By al3arbe1,
    • 2 replies
    • 566 views

  15. [Solved] Roundcube sending mail error

    By thorast,
    • 7 replies
    • 2.2k views
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