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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,299 topics in this forum

  1. Server migration

    By aquaali,
    • 3 replies
    • 767 views

  2. Request to unarchive the suspended account !

    By avash,   
    • 1 reply
    • 484 views

  3. Cannot access my account on heliohost.org

    By gaajr2,
    • 4 replies
    • 721 views

  4. I Had An Old Account On Stevie

    By sdk,
    • 2 replies
    • 792 views

  5. Keep username and domain name from Johnny

    By kayn,
    • 6 replies
    • 801 views

  6. AutoSSL logs request

    By cprn,   
    • 2 replies
    • 1.3k views

  7. Move to another server

    By espdiego,
    • 4 replies
    • 978 views

  8. 500 Problem

    By HarryAnnies,
    • 3 replies
    • 612 views

  9. [Solved] Requested change to primary domain (believe correctly) -> No result a week later

    By webdevsemo,
    • 3 replies
    • 636 views

  10. [Solved] Creating an IPv6 HTTP Tunnel

    By Guest warinca,
    • 2 replies
    • 1.1k views

  11. [Solved] how I change my default PHP Version from 5.6.31 to 7.0 once and forever if I can't do this for me

    By nemo1,
    • 1 reply
    • 637 views

  12. [Solved] This site can’t be reached

    By syco09,
    • 4 replies
    • 721 views

  13. Request: Change username

    By etilk,   
    • 8 replies
    • 1.5k views

  14. [Solved] Parking a domain on an Addon Domain

    By sagnik,
    • 4 replies
    • 593 views

  15. cannot reset my password

    By solooo7,   
    • 1 reply
    • 848 views
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