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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,447 topics in this forum

  1. Cannot Login to my HelioHost Account

    By pctips,   
    • 9 replies
    • 3.3k views

  2. SSL notes on Tommy

    By patrick8,
    • 3 replies
    • 1.4k views

  3. site unreachable

    By softlab,   
    • 3 replies
    • 2.8k views

  4. Cannot delete my account

    By gaorui84,
    • 1 reply
    • 421 views

  5. Tomcat

    By thmuelle,
    • 1 reply
    • 650 views

  6. [Solved] Unblock my Ip please

    By tssinfo,   
    • 1 reply
    • 829 views

  7. Please delete my account

    By netorube,
    • 1 reply
    • 429 views

  8. [Solved] Please remove previous DNS entrie for industryus.ca

    By industry,
    • 1 reply
    • 570 views

  9. patriots.heliohost.org refused to connect.

    By patriots,
    • 4 replies
    • 907 views

  10. [Solved] Account creation unsuccessful

    By fxrex,
    • 3 replies
    • 826 views

  11. Drupal and Joomla also hacked?...

    By skully,
    • 2 replies
    • 648 views

  12. [Solved] created an account and can not connect to ftp, ftp error 10060

    By scmddm,   
    • 5 replies
    • 1.3k views

  13. Tommy performs slow?

    By dream11,
    • 2 replies
    • 892 views

  14. [Solved] Error creating Postgres database

    By rsribeir,   
    • 1 reply
    • 901 views

  15. Get HelioNet account renamed

    By eggcite,
    • 2 replies
    • 630 views
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