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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Website and Webmail down on Tommy

    By kittforhire,
    • 3 replies
    • 233 views

  2. Fantasico Error...

    By Ch33se H4ck3r,
    • 3 replies
    • 2.6k views

  3. can't execute StoredProcedure in mysql db

    By Rex,
    • 3 replies
    • 3k views

  4. Server Move Request

    By 7706840,
    • 3 replies
    • 6.4k views

  5. [Solved] Request to move account

    By Eyes4U2,
    • 3 replies
    • 838 views

  6. [Solved] Requesting to change my main domain

    By axaultsystems,   
    • 3 replies
    • 817 views

  7. Laggy Website, Google Wmt Complains

    By skaven,
    • 3 replies
    • 1.5k views

  8. Ip Blocked (?)

    By MauroF,
    • 3 replies
    • 832 views

  9. Your DKIM signature is not valid

    By Ookma-Kyi,
    • 3 replies
    • 1.1k views

  10. [Solved] Create a New Domain and Remove Old Domain

    By Suman Subburaj,   
    • 3 replies
    • 763 views

  11. clear my acc & add domin

    By celesta1,
    • 3 replies
    • 453 views

  12. Downloading my logs via FTP

    By refactor,
    • 3 replies
    • 1.5k views
    • Guest
    • Guest

  13. ASP.NET Remote debugging

    By Louis,
    • 3 replies
    • 1.6k views
    • Guest
    • Guest

  14. [Solved] Java Request Not Completed

    By sprateek,   
    • 3 replies
    • 1.4k views

  15. [Solved] Cannot remove alias on Johnny

    By Guest cmurphy,
    • 3 replies
    • 769 views
    • Guest
    • Guest
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