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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9942 topics in this forum

  1. [Solved] My account keeps shutting for inactivity, over and over

    By esn024,
    • 1 reply
    • 866 views

  2. [Solved] My Account Password

    By cvary611,
    • 1 reply
    • 564 views

  3. [Solved] My backend is not found on Tommy, but it's deployed

    By cridus,
    • 2 replies
    • 699 views

  4. [Solved] My cpanel is not accessible

    By adepeter,
    • 3 replies
    • 1.2k views

  5. [Solved] My disk usage is almost 50% and I don't know why

    By MauroF,   
    • 10 replies
    • 3.9k views

  6. [Solved] My domain

    By shobry41,
    • 4 replies
    • 850 views

  7. [Solved] My domain doesn't work

    By themyth,
    • 8 replies
    • 860 views

  8. [Solved] My domain is not accessible after installing through Softaculous

    By masterco,
    • 2 replies
    • 983 views

  9. [Solved] My Domain Is Still Being Hosted 1 2

    By crashmultiz,
    • 23 replies
    • 5.6k views

  10. [Solved] My Domain Redirects To Someone Else's Expired Domain Screen

    By Sthabile,   
    • 2 replies
    • 1.1k views

  11. [Solved] My email address sending spam...

    By skully,
    • 3 replies
    • 1.1k views

  12. [Solved] My first donation to HelioHost

    By Sn1F3rt,
    • 3 replies
    • 1.1k views

  13. [Solved] My free personal website not accessible

    By sylvain,
    • 3 replies
    • 830 views

  14. [Solved] My Heliohost Site Haked

    By latmiz,
    • 4 replies
    • 770 views

  15. [Solved] my ip blocked

    By momen360,
    • 1 reply
    • 604 views
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