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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10096 topics in this forum

  1. [Solved] Account Queued

    By munny,   
    • 3 replies
    • 1.6k views

  2. [Solved] Account Status | archived due to inactivity

    By wape,
    • 3 replies
    • 810 views

  3. [Solved] How to install python module "django-ckeditor" on Johnny?

    By zoesobol,
    • 3 replies
    • 881 views

  4. Password Reset

    By nuhas20,   
    • 3 replies
    • 1.4k views

  5. Not able to login to cpanel

    By mamk,
    • 3 replies
    • 1.5k views

  6. Timeout While Verifying Domain In Zerossl

    By dipsyo,   
    • 3 replies
    • 4.3k views

  7. [Solved] Unable to log in to account

    By phantom666,   
    • 3 replies
    • 1.3k views

  8. [Solved] Configure DNS keimktafil.helioho.st

    By keicas09,
    • 3 replies
    • 908 views

  9. [Solved] how to run composer install to create vendor directory?

    By b0chard,   
    • 3 replies
    • 684 views

  10. [Solved] Request to change main domain

    By sekub,
    • 3 replies
    • 249 views

  11. [SOLVED] Unable To Login To Cpanel Or Reset Password.

    By Neganti,
    • 3 replies
    • 1.5k views

  12. [Solved] Database Error For Simple Machines

    By Nimb,
    • 3 replies
    • 1.5k views

  13. [Solved] Request for deploy

    By softlab,   
    • 3 replies
    • 919 views

  14. [Solved] agregar un dominio adicional

    By nsantioe,
    • 3 replies
    • 715 views

  15. [Solved] Migration to plesk

    By Kramer,
    • 3 replies
    • 740 views
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