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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,304 topics in this forum

  1. [Solved] Increase upload size in php.ini 1 2

    By deveofe,
    • 16 replies
    • 1.8k views
    • Guest
    • Guest

  2. [Solved] Use HelioHost as a backup email server

    By MauroF,   
    • 7 replies
    • 1.7k views

  3. [Solved] Please allow remote access to PG DB

    By redloser,
    • 1 reply
    • 428 views

  4. [Solved] Procrastination and Confusion: DNS Issues

    By xohmz,
    • 2 replies
    • 596 views

  5. Did someone access my email?

    By badrihippo,   
    • 4 replies
    • 1.8k views

  6. [Solved] JSONB in PostgreSQL?

    By usatt,
    • 1 reply
    • 530 views

  7. [Solved] Tommy invite (for another user)

    By vanisk,   
    • 4 replies
    • 1.1k views

  8. cleanup of old domains from the cluster

    By damnu,   
    • 11 replies
    • 1.5k views

  9. [Solved] re-installing Perl Modules on Tommy

    By michelc,   
    • 2 replies
    • 1.2k views

  10. [Solved] admin please unarchive my account.

    By smit108,   
    • 2 replies
    • 898 views

  11. [Solved] Wrong site

    By vebotv,
    • 3 replies
    • 608 views

  12. Restore backtup to Tommy Server

    By icgit2,
    • 2 replies
    • 742 views

  13. Damnu Account

    By damnu,
    • 1 reply
    • 590 views

  14. [Solved] Mail server settings.

    By r0nmlt,   
    • 12 replies
    • 2.7k views

  15. [Solved] Tommy MySQL Max User Connection

    By rk4,
    • 5 replies
    • 740 views
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