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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. Change my primary domain

    By mansffe1,
    • 3 replies
    • 721 views

  2. [Solved] Modify my domain name

    By mrgev,
    • 6 replies
    • 1.2k views

  3. [Solved] How to get into plesk?

    By neptunus,
    • 1 reply
    • 715 views

  4. [Solved] Change main domain

    By mth5,
    • 1 reply
    • 687 views

  5. email not working

    By asjadirshad33,
    • 1 reply
    • 726 views

  6. DNS Record Modification/s

    By mrgev,
    • 1 reply
    • 646 views

  7. Can you RDP to a Lily account?

    By ChippyTech,   
    • 1 reply
    • 792 views

  8. [Solved] Change main domain

    By andreweb,
    • 1 reply
    • 707 views

  9. [Solved] Change PHP settings

    By mth5,
    • 0 replies
    • 551 views

  10. [Solved] Add a new domain

    By mth5,
    • 1 reply
    • 638 views

  11. [Solved] Change my main domain

    By mrgev,
    • 1 reply
    • 561 views

  12. [Solved] I need python hosting

    By melvinberly,
    • 3 replies
    • 749 views

  13. [Solved] Database public IP

    By udayrao01,
    • 2 replies
    • 684 views

  14. [Solved] forgot password

    By quataofr,
    • 0 replies
    • 509 views

  15. [Solved] Python module requests_html or selenium

    By gtom1984,
    • 3 replies
    • 720 views
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