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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10095 topics in this forum

  1. [Solved] Tommy Server Down

    By ivatsa,
    • 4 replies
    • 1.1k views

  2. [Solved] can i please have WSGI Control Access

    By cfcatboy,
    • 4 replies
    • 680 views

  3. [Solved] Can't Log Into Cpanel - Not Licensed Message

    By msnyder,   
    • 4 replies
    • 2.1k views

  4. Mysql Server Has Gone Away

    By psang,   
    • 4 replies
    • 2.2k views

  5. [Solved] Move Account

    By alinejad,   
    • 4 replies
    • 1.7k views

  6. [Solved] Change DNS Records

    By turinglenditwwe,
    • 4 replies
    • 901 views

  7. [Solved] Password Reset Not Working

    By knut,
    • 4 replies
    • 1.1k views

  8. [Solved] To add domain

    By harmer,
    • 4 replies
    • 662 views

  9. Dns error on muj.my

    By adityakr415,
    • 4 replies
    • 835 views

  10. No Supported Version Of Rails Found.

    By bearzooka,   
    • 4 replies
    • 3.1k views
    • Guest
    • Guest

  11. [Solved] Remove DNS entry

    By whiteman,
    • 4 replies
    • 1.1k views

  12. [Solved] Tommy Server Account not Registered and not in Database

    By elims,
    • 4 replies
    • 910 views

  13. [Solved] Cpanel Issue

    By in3D,   
    • 4 replies
    • 1.8k views

  14. Subdomain To Domain

    By ipoddude,
    • 4 replies
    • 2.4k views

  15. Why are there ads???

    By Quantum Media LLC,
    • 4 replies
    • 2.3k views
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