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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,543 topics in this forum

  1. Error In Postgres Configuration (Jhonny)

    By parcela2,   
    • 4 replies
    • 1.5k views

  2. Stevie Backup Mail Missing

    By Ddatzert,
    • 4 replies
    • 409 views

  3. Dns Entries On Johnny Server

    By Wooldrid,
    • 4 replies
    • 643 views

  4. [Solved] Unable to login into heliohost

    By tmzafar,
    • 4 replies
    • 262 views

  5. Park/addon Domain help

    By killerbees,
    • 4 replies
    • 1.3k views

  6. [Solved] Can't Connect To Mail Server

    By toys4u,
    • 4 replies
    • 1.3k views

  7. [Solved] Phpmyadmin

    By AlexMihai15,
    • 4 replies
    • 489 views

  8. [Solved] max upload size

    By garrigue,
    • 4 replies
    • 460 views

  9. Account suspension

    By reinderien,
    • 4 replies
    • 628 views

  10. [Solved] Error 500 When Trying To Signup For Tommy

    By DmC,
    • 4 replies
    • 429 views

  11. I want to add new domain names

    By costcowh,
    • 4 replies
    • 223 views

  12. Email host and port

    By rakesh73,
    • 4 replies
    • 507 views

  13. Account deactivated

    By ElGaton,
    • 4 replies
    • 1.6k views

  14. [Solved]Cannot add any domains to account

    By Hitmaker,
    • 4 replies
    • 607 views

  15. Moved site, but still pulling from HelioNet

    By Jon Grabbe,
    • 4 replies
    • 2k views
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