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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Inactive] Python Mysqldb Import Error (Stevie)

    By marcelfb,
    • 0 replies
    • 791 views

  2. [Inactive] Recommended PHP Configuration Limits

    By backupchiquipoli,
    • 2 replies
    • 251 views

  3. [Inactive] Remote MySQL Connection Issue from External Server

    By csierrae1815,
    • 2 replies
    • 143 views

  4. [Inactive] Remove Domain Name Request

    By smagr173,
    • 2 replies
    • 215 views

  5. [Inactive] Remove Domain Name Request

    By stephenmagrowski,
    • 2 replies
    • 199 views

  6. [Inactive] Request to add domains, subdomains and aliases (Cloudflare – A and AAAA records)

    By desenvolvedoree,
    • 4 replies
    • 464 views

  7. [Inactive] request to enable https access

    By ttc,
    • 5 replies
    • 1k views

  8. [Inactive] Request To Have The .war File Deployed By Creating A New Topic In Customer Service

    By deyi,
    • 1 reply
    • 667 views

  9. [Inactive] Request to review my account

    By shawonxmax,
    • 2 replies
    • 232 views

  10. [Inactive] Request to Set shawon.pro as Main Domain

    By shawonxmax,
    • 2 replies
    • 242 views

  11. [Inactive] Reset Password

    By GladeDigitalMedia,
    • 1 reply
    • 650 views

  12. [Inactive] Runtime Errror

    By amirimam,   
    • 1 reply
    • 897 views

  13. [Inactive] Schema "public" On Postgresql

    By douglasjunior,   
    • 1 reply
    • 733 views

  14. [Inactive] Server Flooded With Core Dumps

    By robev,   
    • 5 replies
    • 2k views

  15. [Inactive] Server Lag

    By dcrogers,
    • 1 reply
    • 745 views
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