Jump to content

Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10093 topics in this forum

  1. [Solved] E-mail dns settings Setup - SPF, DKIM, and DMARC

    By developer1,
    • 1 reply
    • 396 views

  2. [Solved] E-Mail Failures Again

    By jbirdweb,
    • 1 reply
    • 541 views

  3. [Solved] E-mails size

    By vvenet,
    • 7 replies
    • 1.6k views

  4. [Solved] edit and add domains

    By nibos,
    • 1 reply
    • 211 views

  5. [Solved] edit dns

    By jnreyy,
    • 1 reply
    • 256 views

  6. [Solved] edit my subdomains

    By orca,   
    • 2 replies
    • 559 views

  7. [Solved] Elmy Move To Tommy

    By elmy,
    • 1 reply
    • 720 views

  8. [SOLVED] Email Account - "horde" Access Error

    By Sapateiro de Pirescoxe,
    • 2 replies
    • 920 views

  9. [Solved] Email address change

    By litebrite,
    • 1 reply
    • 288 views

  10. [Solved] Email Delivery Fail

    By mike111,   
    • 8 replies
    • 2k views

  11. [Solved] Email Forwarders

    By smistry01,
    • 0 replies
    • 572 views

  12. [Solved] Email Is Blacklisted

    By advcvc,
    • 5 replies
    • 1.2k views

  13. [Solved] Email Issues

    By phantom666,   
    • 4 replies
    • 1.3k views

  14. [Solved] Email limit on subscription is 0?

    By fourteentrees,
    • 1 reply
    • 243 views

  15. [Solved] Email not accessible

    By lsu,
    • 1 reply
    • 686 views
×
×
  • Create New...